"TALKING TO ALL AGES" / "THEY JUST DON'T UNDERSTAND!"
- Listening skills - How to talk to all ages, genders & generations
- Learning about yourself - Improve your communication skills
- Develop an understanding of gender differences in
communication
- Communication between generations in the workplace
"MAKING IT HAPPEN - CLOSING THE GENERATION GAP"
- Learn the different generations and how to work with each other
effectively
- Techniques for working to promote harmony and productivity
- Learn how to communicate more effectively
"THE POSITIVE IMAGE"
- Professionalism in the workplace - How to present a positive
image
- Learn about yourself and how to communicate
- Receptionist / telephone skills to bring you to the next level
- Intrinsic motivation
"THAT DARN PHONE"
- Be excited about answering the telephone - Delight your
customers
- Techniques in dealing with different personality types
- Presenting a positive image over the phone - Take charge of the
call
"GOALS ARE AMAZING"
- How to set goals that you will follow
- The Pygmalion Effect and how it works
- Set both strategic and personal goals that are achievable
"THE BASICS OF GREAT CUSTOMER SERVICE"
- How do you delight your customers / clients / partners?
- Communicating or just talking at people
- Barriers in communication - Perceptions
- How to enhance your image today
- Are you listening? Are they listening? How to tell
"DEALING WITH THE DELIGHTFULLY DIFFICULT CUSTOMER"
- Discuss the types of individuals that are difficult and how to turn
it around
- Power talking techniques that can change a conversation
- How to handle the inner talk that is ready to explode
NETWORKING "SALES TRAINING -
SELL YOURSELF & YOUR PRODUCT"
- Establish where your customer base comes from
- Techniques in reaching your customer - Excellent tips on selling
yourself
- Become an expert at retaining your customers
- Be comfortable in a crowd
"LEADERSHIP TRAINING ON MOTIVATING FOR TOP
PERFORMANCE"
- How to inspire your employees, not just manage them
- Employee motivation - Build a profitable team
- What your employees need and want
- Strategic planning and SWOT analysis
"TIME MANAGEMENT - IT CAN MAKE A DIFFERENCE"
- Evaluate your day
- Discover ways to prioritize
- 7 Time Wasters that zap our day
- 6 steps to increase productive activities
“MYTHS AND TRUTHS OF LEADERSHIP”
- What does leadership look like
- What can you do to succeed
- Success or Failure – which do you choose.
"IS ANYONE LISTENING?
"Essential skills for improving communication and Cooperation in the
workplace
- Define the differences in listening and the barriers that arise in
the workplace
- Realize that clear speaking does not guarantee clear listening
- Steps to listening beyond words
- Recognize that listening takes on many personalities
RESOLVING CONFLICTS IN THE WORKPLACE
TECHNIQUES OF RESOLVING CONFLICT IN THE WORKPLACE
- You will understand the benefits of resolving conflicts at work
- We will interact and practice the six techniques for resolving
conflict successfully
- We will recognize individual behaviors, business situations and
job dynamics along with diversity issues in the workforce and
how to resolve conflicts that arise.
"THE PEACOCK IN THE LAND OF PENGUINS "-
- You will understand the benefits of resolving conflicts at work
- We will interact and practice the six techniques for resolving
conflict successfully
- We will recognize individual behaviors, business situations and
job dynamics along with diversity issues in the workforce and
how to resolve conflicts that arise.
"FISH" ~ Discussion
- Catch the excitement of play at work
- Be there
- Your attitude is you
- Make their day
- How the "Fish" story can be beneficial in your workplace
"FISH STICKS" ~ Discussion
- Commit
- Be "IT"
- Coach "IT"
- Learn about Vision, Accountability, Teamwork and Ownership
"THE ATTITUDE VIRUS" ~ Video plus Discussion
- Attitude Virus - A disease that causes negativity in all it touches
- Be aware of the different types of negative attitudes
- Recognize the need to make changes - Diagnose the problem
- Learn how to replace old behavior with new responses
"GIVE EM THE PICKLE" AND "
"LEADERSHIP PICKLE "
Pickles are those special things you do for your customers,
Learn the four steps to success.
Ask me about the Pygmalion Effect - Managing the Power of
Expectations! ***
Also available upon request: Individualized training to fit your
needs accompanied by an action plan to inspect what you
expect.
Thank you for believing in investing in your most important asset -
your people!!!
Call today to start getting ready for tomorrow!!
218 - 525 - 3669
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